Are you not completely satisfied with your product(s)? Then you can return the product(s) within 14 days.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full amount, only the shipping costs are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
State the exceptions to the right of withdrawal here. Also indicate with the article itself clearly indicates that it cannot be returned for the consumer order. NB: Exclusion of the right of withdrawal is only possible for products:
- For sealed products. When the seal is broken, these products cannot be returned.
- that has been established by the entrepreneur in accordance with the consumer's specifications;
- which are clearly personal in nature;
- which by their nature cannot be returned;
- which can spoil or age quickly;
- the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
- for loose newspapers and magazines;
- for audio and video recordings and computer software of which the consumer has broken the seal.
How to return the product(s)?
- Send an email to firstname.lastname@example.org with the following:
- Full name
- Order number
- telephone number
- Item to be returned
Subject of the email: “Return - (order number)”
2. Send the product(s) to the following address:
Nieuwe Binnenweg 319-A
3021 GH Rotterdam, The Netherlands